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FAQ

What is Herb-Oil.com?

Herb-Oil.com was created by Suzanne Kenney (more on the About page). Recently, Suzanne acquired certification in Herbalism and Aromatherapy and Herb-Oil.com was created to sell her own products and offer a place where buyers and sellers from around the world could gather. A place to sell their wares and share ideas with a community!

Is it safe to purchase on Herb-Oil.com?

As stated in Herb-Oil.com’s Privacy & Security Policy; Making Sure Your Order Is Secure – “Herb-Oil.com’s software developers make every possible effort to protect your credit card information and personal data by following some of the strictest security standards in the industry to prevent hacking. All of your credit card and personal information is code-encrypted using Secure Sockets Layer (SSL) technology. SSL works by creating a secure link between your computer and ours so only Herb-Oil.com can decode your personal information.

No credit card information is provided to or stored at Herb-Oil.com, this information is only provided by you to the payment processor (i.e. PayPal, Stripe, Square) at the time of checkout.

There are several things you can do to ensure you have a safe and secure connection. The easiest thing to do is simply check the address bar of your internet browser.

  • Internet Explorer users should look for a lock next to the web page address. If the lock is closed, then the site is secure and safe. If the lock is open, then the page is not secure and you should not enter any sensitive information.
  • Chrome users need to check for a lock next to the web page address. If the lock is green, then the site is safe. If the lock is red, then it is not secure.
  • Firefox users can look at the icon next to the web page address. If the icon is blue, then the site is safe. If there is no color, then the site is not secure. You can also click on the icon for additional information on the security of the site.
  • Another option is to check the actual address of the site. Secure web pages should begin “https:” while non-secure sites use a regular “http:”

Is my personal information safe on Herb-Oil.com?

As stated in Herb-Oil.com’s Privacy & Security Policy; Security – “Herb-Oil.com seeks to use reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is under our control. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. As a result of the foregoing, while we seek to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and Herb-Oil.com’s servers, or any information provided to us or to any third party through or in connection with the Site. You provide all such information at your own risk, but please remember that these risks can be minimized by using responsible browsing habits such as the use of anti-virus software and similar protection measures.

What payment methods do you accept?

As stated in Herb-Oil.com’s Payment Policy; Security – “Herb-Oil allows buyers and sellers to use various forms of Payment Services on Herb-Oil.com, and Herb-Oil’s mobile apps. Users can pay with and accept payment by credit card, debit card, some bank transfer services, through the following Payment Processors – PayPal, Square Up, Stripe, Apple Pay, and Android Pay—all in their domestic currencies.

If I have a problem with my order who do I contact?

As stated in Herb-Oil.com’s Buyer Policy; Reporting a Problem with an Order or Returning an Item – “Although Herb-Oil.com is not directly involved in a transaction between a buyer and a seller, we provide a Store Support System in the unlikely event that your order does not go as expected. By using Herb-Oil.com’s Store Support System, you understand that Herb-Oil.com may use your personal information for the purpose of resolving disputes with other members. You can use Herb-Oil.com’s Store Support System to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing.

Can I Track my order?

Yes, you sure can – visit the Orders page (from the My Account – Dashboard) and you can also Track you Order here (you will need the Order Number and the billing email address used).

Why should I sell on Herb-Oil.com?

To learn more about the benefits of selling on Herb-Oil.com visit our Why Herb-Oil page. Got more question visit our Stores – FAQ page.

This Article Also Answers the Following Questions :

  • Frequently Asked Questions

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