Accept returns from USA destinations only.
Returns are accepted within 7 days of customer receiving the product. You must contact us within those first 7 days to initiate a return.
We must receive the product back within 30 days.
You may return any unopened Brand New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable. Please note that All returns must have an RMA#.
You may return all defective products (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.
Warranty is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is voided due to mishandling, improper use, or defacing of the product.
In every return cases, you must always create a support ticket from the My Account dashboard and inform us of the order number and the reason for the return. Our fulfillment team will then provide you with the RMA number, the address where to return the item and the return label if its applicable.